Your callers say they can't hear you but you can hear them
Check the Windows PC settings
Windows also has a few settings you can check out for this issue.
First, make sure your headset is set as the default device in Windows
If this was already set up or the problem continues, try this:
Right-click on the speaker in the bottom right corner of your screen and select "Sounds"
If you don't see this option, select "Open Sound Settings", then scroll to the right of the screen and select "Sound Control Panel"
Select the "Communications" tab and select "Do nothing", then click OK
This will prevent other programs from changing the audio settings of your computer without your knowledge.
Check the Windows privacy settings
If you still can't get the microphone to work, it could be the privacy settings for the microphone! Here is how you check/change it.
Go to the bottom left corner of your computer screen in the type-to-search section
Type in "microphone privacy setting" and then select it when it comes up
Make sure the button under "Allow apps to access your microphone" is set to ON
You can also enable/disable specific apps, but your RingCentral one most likely won't appear in that list
If you're still having issues, then we'd recommend reaching out to your IT Team
so they can check the advanced settings as we are not able to make changes or
recommendations for your local machine or network settings.