Please understand Bridge is not involved in marking or unmarking numbers as SPAM
How to remove your business number from SPAM designations
If your calls keep getting marked as spam, don’t panic. There are a few routes you can take to resolve this issue.
1. Get a new number
If your business number is new and not yet established, it might be easier to get set up with a new phone number. This is a great option if you’re planning on making a large number of outbound calls. However, note that a new number may come with a history of its own that may cause the same issue. Be sure to test your numbers after purchasing on a variety of carriers to see if you’ve inherited someone else’s scammy number.
If your business number is established, getting a new phone number should be a last resort. If you can, resolve this issue before getting a new number.
2. Register your number
Register your number(s) at a free caller registry,like https://www.freecallerregistry.com/fcr/ and https://www.calltransparency.com/. Free Caller Registry enables entities making legitimate outbound phone calls to submit their data to the three major providers of call management services supporting the major US wireless carriers once via a standard, centralized experience. Rest assured, your information will be shared with the three major Carrier Spam Monitoring Partners: HIYA, TNS (Transaction Network Services), and First Orion.
Whether your calls have been flagged as spam or not, it’s always a good idea to register your number through a free caller registry. Not only will doing so ensure your number is recognizable to the major carriers, which will make it less likely to be flagged as spam, but it’ll also protect you from being flagged in the future.
3. Contact the various phone carriers/spam blocking apps directly
Unfortunately, there isn’t one central database or place where you can request for your phone number not to be flagged as spam. Each carrier uses its own database or systems to track spam numbers and getting your phone number unflagged from all of them can be a process. But it’s not impossible.
To register your number and/or address any incorrect spam flagging with phone carriers and spam blocking apps directly, use the links and email addressed below:
Phone carriers:
- AT&T
Register on the Free Call Registry website. - Bandwidth
Register here: https://www.bandwidth.com/legal/report-a-phone-number/ - Comcast
Register on the Free Call Registry website. - FirstOrion
Register here: https://www.t-mobile.com/callreporting - Frontier Communications
Email: nospam@ftr.com - Hiya
Contact through website at hiyahelp.zendesk.com/hc/en-us/requests/new. Hiya provides a service for legitimate businesses to register, through connect.hiya.com. - Lumen (formerly CenturyLink)
Register here: https://www.lumen.com/en-us/contact-us-support/robocall-mitigation.html - Spectrum
Register here: https://spamreport.spectrum.com/charter/ - Sprint
Contact info: Call 888-211-4727 or contact TNS at reportarobocall.com/trf. - T-Mobile
Register on the Free Call Registry website, contact feedback.fosrvt.com or through First Orion at calltransparency.com. - U.S. Cellular
Register on the Free Call Registry website. - Verizon
Register on the Free Call Registry website and contact through website at https://www.voicespamfeedback.com/vsf/. - Verizon Wireless
Register here: www.reportarobocall.com - Windstream
Call 800-347-1991 or contact by email at website: https://www.windstream.com/support.