You're using a Windows compatible headset as your preferred audio device for Dave Phone on your Windows computer. • Unfortunately, you're experiencing complete audio silence during calls or only hearing audio one way.
No Audio or one way audio with Headset & Dave Phone on Windows (Updated
December 18, 2023)
The Scenario:
• You're using a Windows compatible headset as your preferred audio device for
Dave Phone on your Windows computer.
• Unfortunately, you're experiencing complete audio silence during calls or only
hearing audio one way.
Possible Causes:
• Missing Headset Software: Outdated or missing manufacturer software can
cause compatibility issues.
• Permission Denied: Windows or Dave Phone might lack microphone access
permission.
• Misconfigured Sound Settings: Dave Phone might not recognize your headset as
the default audio device.
• Muted or Incorrect Volume: Your computer's output and input settings might be
misconfigured or muted for the Dave Phone app.
Troubleshooting Steps:
Step 1: Download and Install Headset Software (New!)
• Visit the manufactureres website and search for your specific headset model.
• Download and install the latest software/drivers for your headset according to
your Windows version.
• Follow the on-screen instructions for installation and restart your computer if
prompted.
Step 2: Check Microphone Permissions:
- Click Start or Search and type "Microphone."
- Select "Microphone privacy settings."
- Ensure "Allow apps to access your microphone" is enabled.
- Verify that the Dave Phone desktop app toggle is also enabled.
Step 3: Configure Dave Phone Sound Settings:
- Launch Dave Phone and click the Settings gear icon.
- Select "Sound."
- Choose your headset from the "Microphone" and "Speaker" dropdown menus.
Step 4: Verify Desktop Volume Settings:
- Right-click the speaker icon in your Windows taskbar and select "Open Sound
settings."
- Alternatively, type "Sound" in Start or Search and select "Sound settings."
- Click "App volume and device preferences."
- Choose your headset from the "Output" and "Input" dropdowns for Dave Phone.
- Adjust the volume sliders to ensure they're not muted and at an appropriate
level.
Bonus Tips:
• Restart your computer and Dave Phone app after each step to let the changes
take effect.
• Check for Dave Phone app updates. Outdated versions can sometimes cause
audio issues.
• Consult the Dave Phone support website for additional troubleshooting resources
or contact their support team for dedicated assistance.
Remember: If these steps don't solve the problem, contact your internal
computer/IT resource for further trouble shooting as we are not able to make or
recommend changes to your local machine or network environment