Record and set greetings and times for holiday, party, closing early, i.e New Year’s Day January 1 Martin Luther King’s Birthday 3rd Monday in January Washington’s Birthday 3rd Monday in February Memorial Day last Monday in May Juneteenth National In
1. Dial *301 from softphone or desk phone
Follow the instructions to listen to your recording and save the recording.
2. Go to (yourserver).yourbluewave.com
Alternatively, you can also click on Self Care if you have been set up by the CARE team.
Servers: blucom.yourbluewave.com, blucom1.yourbluewave.com, blucom2.yourbluewave.com, blucom3.yourbluewave.com
3. Click on System
4. Click on Sound Files
5. Remove the letter "a" and replace it with "g"
6. Select your recording
The recording from the greeting will have the date of the recording.
7. Rename your Greeting.
When renaming the greeting, do not use spaces, use hyphens. For example greeting-early-closure.
8. Click on Rename
Make sure the greeting is still selected and click rename.
9. Click on DIDs
Find the main agency number and locate the destination. The destination should point to a ring group or an IVR
10. Find Your main number that is labeled Agency Main
11. Click on IVR
12. Click on your IVR that is for your closure.
This is typically an IVR that is labeled Holiday, Closure, etc...
13. Click on greeting drop down and choose the greeting you renamed.
14. Click on greeting-monday-march-20
15. Scroll down on the page and locate Greeting Options
Determine how many times the greeting should play.
16. Select your time
17. Select the Time Out Destination dropdown
After your message plays, where do you want the caller to go? This can be agency voicemail, an agent's voicemail, or another IVR.
18. If you select a voicemail, please select Is Voicemail.
19. Click on Save
20. Click on Ring Groups
21. Select the ring group that the main number points to
22. Click on Operation times
23. Click on Add Time Range
24. Name your Closure in Description
25. Enter the name of the IVR for closure.
26. Click on date and select the date
27. Select the date
28. Select the to date
29. Click on 20
30. Select the From Time
What time does it start
31. Type the hour
This is in Military time
32. Click on Time To
This is in Military Time
33. Type "13"
34. Double-check your work.
35. Click on Save
36. Click on Close
37. Click on Save
- New Year’s Day January 1
- Martin Luther King’s Birthday 3rd Monday in January
- Washington’s Birthday 3rd Monday in February
- Memorial Day last Monday in May
- Juneteenth National Independence Day June 19
- Independence Day July 4
- Labor Day 1st Monday in September
- Columbus Day 2nd Monday in October
- Veterans’ Day November 11
- Thanksgiving Day 4th Thursday in November
- Christmas Day December 25