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How to change open and closed times or set holiday greetings and message.
Record and set greetings and times for holiday, party, closing early, i.e New Year’s Day January 1 Martin Luther King’s Birthday 3rd Monday in January Washington’s Birthday 3rd Monday in February Memorial Day last Monday in May Juneteenth National In
1. Dial *301 from softphone or desk phone
Follow the instructions to listen to your recording and save the recording.
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2. Go to (yourserver).yourbluewave.com
Alternatively, you can also click on Self Care if you have been set up by the CARE team.
Servers: blucom.yourbluewave.com, blucom1.yourbluewave.com, blucom2.yourbluewave.com, blucom3.yourbluewave.com
3. Click on System
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4. Click on Sound Files
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5. Remove the letter "a" and replace it with "g"
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6. Select your recording
The recording from the greeting will have the date of the recording.
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7. Rename your Greeting.
When renaming the greeting, do not use spaces, use hyphens. For example greeting-early-closure.
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8. Click on Rename
Make sure the greeting is still selected and click rename.
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9. Click on DIDs
Find the main agency number and locate the destination. The destination should point to a ring group or an IVR
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10. Find Your main number that is labeled Agency Main
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11. Click on IVR
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12. Click on your IVR that is for your closure.
This is typically an IVR that is labeled Holiday, Closure, etc...
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13. Click on greeting drop down and choose the greeting you renamed.
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14. Click on greeting-monday-march-20
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15. Scroll down on the page and locate Greeting Options
Determine how many times the greeting should play.
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16. Select your time
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17. Select the Time Out Destination dropdown
After your message plays, where do you want the caller to go? This can be agency voicemail, an agent's voicemail, or another IVR.
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18. If you select a voicemail, please select Is Voicemail.
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19. Click on Save
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20. Click on Ring Groups
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21. Select the ring group that the main number points to
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22. Click on Operation times
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23. Click on Add Time Range
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24. Name your Closure in Description
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25. Enter the name of the IVR for closure.
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26. Click on date and select the date
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27. Select the date
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28. Select the to date
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29. Click on 20
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30. Select the From Time
What time does it start
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31. Type the hour
This is in Military time
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32. Click on Time To
This is in Military Time
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33. Type "13"
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34. Double-check your work.
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35. Click on Save
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36. Click on Close
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37. Click on Save
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- New Year’s Day January 1
- Martin Luther King’s Birthday 3rd Monday in January
- Washington’s Birthday 3rd Monday in February
- Memorial Day last Monday in May
- Juneteenth National Independence Day June 19
- Independence Day July 4
- Labor Day 1st Monday in September
- Columbus Day 2nd Monday in October
- Veterans’ Day November 11
- Thanksgiving Day 4th Thursday in November
- Christmas Day December 25