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      Bridge Post-Training Notes

      This document provides essential setup and access information for new Bridge phone system users. It covers two main components: the Dave soft phone desktop application and the Bridge web portal, along with voicemail configuration, mobile app setup

      BRIDGE POST-TRAINING NOTES

      Dave Soft Phone Setup

      Your Dave soft phone download is located online at: https://www.bridge.insure/resources/downloads

      Note: You should have already downloaded and logged into this desktop application.

      Bridge Website Access

      Log in to Bridge at: https://bridge.magellan.insure/login

      Available Features:

      • Text messaging
      • Fax services
      • E-signature
      • Contacts management
      • Call history
      • Voicemail

      Default Login Credentials

      • Default Password: Magellan2025!
      • Password Change: Click the gear icon in the lower left corner → User Settings → Security tab

      ⚠️ Important: Your Bridge website and Dave phone login passwords are NOT THE SAME. These are two different programs. You can make them the same, but changing one will not automatically change the other.

      Voicemail Setup

      Accessing Voicemail

      • Phone System: Dial *123
      • Desk Phone: Press the envelope button

      Voicemail Pin

      • Default Pin: 1234 (until you change it)
      • Security Warning: If you enter the pin incorrectly 3 times, you will be locked out and must contact support via Live Chat for a reset

      Personal Message

      Action Required: Record your personal voicemail message from Dave or your desk phone (after phone migration). Your existing personal voicemail message from your old system will NOT be carried over to your Bridge extension.

      Support Resources

      Knowledge Base

      For basic questions regarding Bridge and Dave: https://portal.bridge.insure/knowledge

      Service Requests

      Submit tickets for service requests: https://portal.bridge.insure/tickets

      Customer Service Team

      • Contact Method: Orange live chat bubble in the bottom left corner of your Bridge account
      • Process: Answer the questions to be connected immediately
      • Support Hours: 8:30 AM to 6:00 PM, Eastern Time

      Mobile App Setup

      App Download

      • App Name: "DaveGo" by the Redcliffe Group
      • Location: Available in your device's app store

      Easy Login Process

      1. Have your Dave desktop app open on your PC
      2. Choose "Login with QR code" at the bottom of the DaveGo mobile app
      3. Click the 3 dots on the right side of the blue bar in your Dave desktop app
      4. Select "Show Login QR Code"
      5. Scan the code with your mobile phone

      For additional assistance, please refer to the support resources listed above or contact the Customer Service Team through the live chat feature.